|Frequently Asked Questions|
|THE RED DRESS|
|PLEASE READ OUR RETURN POLICY HERE.|
|Is this a secure site?|
|Which type of payment do we accept?|
|We accept online checks,debit or credit card payments through paypal.com Paypal is a safe,easy to use whether you have an account or not,and a completely secure site.(you will notice the little secure lock at top of page once you access payment info).If you would prefer you may also send a money order or check through the mail.(personal checks may take up to 10 days to clear).We do not have a catalog.
For direct orders please call us at...
We accept most major credit cards.
|How do I measure myself?|
|For custom measurement form please see here.|
|Bust: wrap measuring tape around fullest part of the bust.
Waist:Measure around natural waistline.
Hips: Measure around fullest part of hip,about 8 inches down from waist.
Please measure yourself before buying...due to differences in manufacturers sizing and each individuals body shape it is important to go by your measurements, not just a specific size.
|What is our return policy?|
|We want you to be happy with your purchase,but because we our a small store,we do not give cash refunds,or accept cancellations once an order is placed.Once you purchase an item you accept the conditions on our return policy.Refunds are only given if there has been a mistake on our part.However, if there is a problem with size or color or you simply do not like your purchase we will gladly exchange for another instock style,size,color or item of similar value,or issue a gift certificate of instore credit if the item you want is not in stock.All Martin McCrea,Jeannie Nitro,and any special ordered or custom made dresses are non-returnable and non-exchangeable.
Please be sure of your measurements.
|What are the shipping cost? Shipping is free within the USA for initial order. $15.00 to exchange.
Is there insurance? Yes (included) !
When will my order come? Soon !
3-4 business days for instock dresses.
5-7 business days for dresses not instock.
Is there tax? Nope,we pay the sales tax!
Shipping to the UK,Canada,Australia and all other global ports is $35.00 delivery is usually 7-10 day's!
Insurance is included!
|We ship all orders USPS 3-4 day priority mail,with delivery confirmation and insurance.Shipping and insurance within the U.S. is free for the initial order.Exchanges are $15.00 for shipping & handling.Please allow 3-4 business days for instock dresses.Please allow 7-10 business days for dresses that are not instock and must be ordered.
If items are in stock express 1-2 day shipping is available for $23.00 ..Please email or call me if you need this dress FAST! Overnight USA shipping is outrageous & runs about $55.00 -UPS but can be done!For International sales we ship Global Express
7-10 business days depending on your countries postal service, usually around ($35.00) to all countries outside of the U.S.A .we ship registered global express mail only!
|What if I have more questions?|
| We at The Red Dress really do want you to be happy with your purchase and return again and again.We will do everything we can to make your purchase with us a pleasure.Please feel free to either email me or simply give ....1-805-439-2233
The Red Dress a phone call.
We are extremely busy if you get a recording please leave a message or email
|We are an online store only .
Sorry,we do not have a catalog!
We are open 9 am-7pm PST
|THE RED DRESS|