| Return Policy
|THE RED DRESS|
We at The Red Dress want you to be happy with your purchase. We will do everything to accomadate you, but because we are a small store we do not give cash refunds or credit card refunds. However,you may return your dress for an exchange of size,color or style within 14 days of receipt of goods(but please contact us asap if there is a problem).A $15.00 (domestic) replacement shipping and handling fee applies to returns and exchanges.We do not accept cancellation,once you purchase an item you accept the conditions on our return policy. Refunds are only given if there has been a mistake on our part,or we are unable to ship the item purchased.All Martin McCrea gowns,Jeannie Nitro, custom specially ordered dresses and sale items are non-refundable and non-exchangeable.Nataya dresses and most Jessica McClintock dresses may be exchanged However,there may be a bit of a wait if dress is not instock or size is unavailable. Most dresses will ship immediately, but please allow 12 weeks for custom or specially ordered dresses.Dresses that are not instock please allow 1-2 weeks or sometimes more.
Please order ahead for that special occasion or wedding.Please measure yourself carefully to ensure that you order the correct size.
All dresses have been inspected carefully, but in the event of a manufacturing defect, The Red Dress clothing store will reimburse the purchaser for any shipping charges incurred for replacing the same style and size of dress.You have 14 days from receipt of your gown to return the dress for an exchange. Contact us first to obtain a return authorization number .Any dresses returned to us without a authorization number will be refused.
Once you receive your authorization number you will need to display it on the outside of the box and dispatch the dress to The Red Dress Clothing Store.Sorry we do not have a catalog.
Please call for address to ship returns.All special order dresses or sales items are non-returnable
|We will gladly exchange your dress if it does not work for you.However....|
|We will not accept any returns that have:
1.Stains of any kind.
2.Show evidence of any wear.
3.Any alteration of any kind.
4.smell of cigarette smoke or perfume.
All gowns returned must have original tags still attached to dress.
Important:Please measure yourself carefully to ensure proper fit.Please order the dress in the correct size according to your measurements.
(Remember, we do not issue cash refunds or credit to your credit card,we will however exchange a dress for another within our guidelines ).
The Red Dress clothing store reserves the right to refuse merchandise returns.Any dresses returned not in original condition will be sent back to the purchaser.
The Red Dress/ an online store has been in business for over 15 years.We are located on the Central Coast of California.For direct orders please call
Sorry,we do not have a catalog!
|THE RED DRESS|